Selling Furniture and Home Décor Online in the United States: New Startups and the Role of Millennials
These Furniture and Home Décor Companies are Winning the Online Sales Battle in America
Selling Furniture and Home Décor in the United States – The Importance of E-commerce
Brands like Burrow, Interior Define, Maiden Home, and The Inside are reinventing the furniture purchasing process in the U.S. during the e-commerce era.
The American Millennial generation, nearly 90 million strong, is growing [and so is their purchasing power]. One of their primary desires is higher-quality furniture: furniture companies need to be ready to meet their new needs. From delivering sofas packed in convenient boxes to online customization options, several startups are reinventing the furniture buying process in the United States, where online sales are the preferred sales channel.
Secrets to Selling Furniture Online in America
Product Positioning Analysis and Search Phrases
Analyzing furniture e-commerce sites serves as a perfect market research tool for the United States and reveals the competitive success factors for selling furniture in America:
- Customization
- Transformation
- Great pricing
- Simplicity
- Speed
- Ease
- Made to order
- Expert consultation
- Fabric samples at home
- Trust
- First-order discounts
- Designer furniture
- Excellent quality [even in America, consumers are growing tired of Made in China]
- Free shipping
- Delivery within six weeks
- Lifetime warranty
- 30-day return policy
With Millennials, Furniture E-commerce in America Has Taken Off
Vancouver-based company Article, founded to sell furniture online, aims to reach $200 million in U.S. furniture sales by 2018.
"Our biggest challenge was convincing American customers to purchase expensive furniture online without ever seeing it in person," said Aamir Baig, co-founder and CEO of Article. "But fortunately, American Millennials are willing to take that risk."
Here are the brands following suit and their winning strategies:
Strategy: Democratizing furniture craftsmanship in America through online sales by eliminating intermediaries, reducing profit margins, cutting excess inventory, and avoiding showroom costs to sell made-to-order sofas crafted in North Carolina. Sofa prices start at $1,975.
- Target: Buyers willing to spend more for longer-lasting products.
- Expertise: Founder and CEO Nidhi Kapur managed online sales development in the U.S. for Birchbox and Google. After raising $500,000, she achieved sales equal to her investment on the first day of online sales.
- Growth: Kapur has engaged top interior designers to create new offerings and plans to expand beyond sofas in 2019.
- Comments: While the brand's traditional aesthetic may not appeal to fashion-forward consumers, the quality is excellent.
Strategy: Simplifying sofa purchases by offering a single modular design that's easy to assemble and shipped in a box, with prices starting at $850. The company has raised $4.3 million in funding.
- Target: Young professionals seeking affordable, quality furniture.
- Expertise: Founders Stephen Kuhl and Kabeer Chopra are Wharton graduates who identified a gap in the market for convenient, high-quality sofas.
- Growth: Burrow plans to expand its product line to include other types of furniture and home accessories.
- Comments: The modular design allows for easy customization and scalability, appealing to consumers who move frequently.
Strategy: Offering customizable sofas with a wide range of fabrics and configurations, sold online and through guide shops, with prices starting at $1,000. The company has raised $27 million in funding.
- Target: Consumers seeking personalized furniture without the high price tag.
- Expertise: Founder Rob Royer previously worked at Bonobos, bringing experience in direct-to-consumer retail.
- Growth: Interior Define has opened guide shops in major cities and plans further expansion to enhance the customer experience.
- Comments: The combination of online customization and physical guide shops provides a seamless shopping experience.
Strategy: Providing made-to-order furniture focusing on trendy designs and quick turnaround times, with prices starting at $500. The company has raised $2.6 million in funding.
- Target: Style-conscious consumers looking for affordable, fashionable furniture.
- Expertise: Founder Christiane Lemieux has a background in home furnishings and previously founded DwellStudio.
- Growth: The Inside plans to expand its product offerings and collaborate with designers to introduce new collections.
- Comments: The emphasis on current design trends and rapid production appeals to consumers seeking the latest styles.